CRM Services
Salesforce
Why Vithi
01
We help organizations modernize their technology and build digital experiences on the industry-leading foundation of the Salesforce platform
02
Scalable implementations that enables customers to grow their systems and processes effectively, ensuring they can meet the demands of changing business environment
03
Reliable and consistent Delivery with professional certified Employees.
04
Flexible resourcing model
05
Cost effective
06
Best Practices and Methodologies
07
Process Driven by DevOps and CI/CD to improve speed to market
08
Operational Efficiency
6+
10+
50+
25+
4.8+
10+
Our Capabilities
Sales Cloud
Sales Cloud deals with lead management, opportunity management, account management and sales planning and forecasting. Our certified professionals specialized in implementation of Salesforce CPQ product that streamlines quoting process for several clients.
Service Cloud
Service Cloud handles customer service, field service and support functions. Vithi IT salesforce team has ample expertise in executing Salesforce Omni channel customer engagement to improve customer engagement across multiple channels.
Marketing Cloud
Campaign management, lead generation and customer engagement. We are specialized in Marketing cloud account Engagement (formerly known as Pardot), marketing automation platform.
Customer 360
Integrated platform connecting companies and customers. Unleash the power of customer 360 by integrating with other systems, applications, data and devices. Hyperpersonalised customer experiences across all your Salesforce products.
Community Cloud
Our services consist of community setup, customisation, and optimisation that result in branded self-service platforms for clients, partners, and internal users. We support community building that enables to share knowledge, and Support.
Commerce Cloud
Our team possesses a robust skill set tailored for handling E-commerce platforms and managing online order processes effectively
Analytics
Vithi IT salesforce team excels in the management of sales and customer data, adept at maintaining a comprehensive perspective of customers while leveraging analytics..
Our Offerings
- We Provide best strategy to resolve complex business challenges via Salesforce features/Products
- Advise on innovative tools/technologies that supports customer business functions
- Provide a Business analysis roadmap that increases client’s sales and Revenue and optimizes operational cost; bring more Personalized customer experiences.
- Provide POC (Proof of Concept) based services after translating existing business processes into more advanced features available in Salesforce Products.
- Planning and developing a system strategy, implementation, or migration to Lightning
- Optimize Data Models, rules, and processes to mirror existing workflows.
- Creating dashboards and reports and integrating with existing reporting applications
- Integrating Salesforce with legacy systems
- Training your users and encouraging adoption
- Appexchange recommendations based on the customer need
- Custom Product Development
- Enhance your Salesforce platform with unified services like Salesforce Einstein, Lightning UX, Mobile and Internet of things etc
- Bring all your customer data into a unified view
- Integrations with other systems and applications that drive connected digital experiences for customers
- Build a custom fit, strategic and cost effective integrations
- End to End Support with consistent delivery within SLA
- Periodic monitoring and health checks
- Continuous service Improvements
- Incident and problem management
Key Implementations and Solutions
Salesforce CPQ
Developed a Data Model that will allow the user to add multiple Quote options in a single Quote. Implemented Inbound and Outbound Integrations with Address Validation and Pricing System. Generation of pixel perfect PDF and versions of the quote using Visualforce and JavaScript. Integration with Conga composer and Conga sign to send PDF quotes to the customer to get the e-signature. To know More: Contact us.
Customer 360 Implementation
Salesforce Integration with other systems and applications
Integrations with Accounts, Invoices, Assets,Repair Tickets Integrations with Mulesoft. Our telecom customer’s application is made up of multiple modules like accounts, billing, asset, repair ticket (case), and order management systems. The customer wanted to have a single pane of glass view of all the application data in Salesforce which will be organized in a way that a user can navigate easily across the data elements without logging in to multiple systems.
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Why choose us
Vithi has an excellent track record of managing, Designing, Implementing & Deploying numerous projects which are mission critical to our customers focused mainly on on-time delivery with quality driven by SMEs across technologies
Innovative
We offer innovative and creative thinking, delivering “real” cost effective solutions to our customers
Quality
Quality is the key that enables us to provide exceptional services to our customers which contributes to increasing the customer base
Long-Term Partnerships
Building trusted, long-term partnerships with our customers by blending with your culture.
Industry Best Practices
Applying industry best practices and Frameworks to manage risk, deliver services & optimize costs.
Digital Transformation
Helping our clients to transform their business needs through innovation and Digital Transformation.
Continuous Training
Continuous training and managing the best teams by employing & nurturing our resources
Contact
Get free proposal
Unlock your business potential with our free proposal for comprehensive IT services.
Tailored to your needs, our proposal outlines strategic solutions, ensuring success in the ever-evolving market. Seize this opportunity to elevate your business—request your personalized proposal today!